We just wrapped a wonderful meeting with our Unified Group members this week in San Antonio. The goal of the session was to give attendees new ideas and a great peer network to help continue to improve their customer service skills with both internal and external clients. Here's what they said the best part of the meeting was...

• Meeting others in the industry and really seeing how their organizations operate because they seemed to all present real honest opinions and problems
• This training has really opened my eyes to the "why" of my day-to-day activities
• Helped me look at how my position affects the process
• I never looked at new customers as being a main way to raise profit - always thought it was keeping the customer
• New clients ARE the key to business & success
• Idea of keeping current clients happy are key as well but the new ones are first in the wow factor as well
• Quite a bit of reinforcement that my company is doing a lot of good things but has room to improve
• Definitely helped me think about ways to help not be so stressed and re-prioritize, rethink, and put in play
• Being taught to look through the eyes of the client and the book Lessons From The Mouse
• Mapping the new client experience - I plan on using this to help improve the billing process at my company
• The focus on HVAC industry ... have had customer service training before but this was much more applicable
• It was great to have a sounding board with the people at my table - even to know that our problems aren't unique and then getting different perspectives is invaluable
• The new found support group!!

Special thanks to our amazing meeting planning task force - Robyn Mann and Denny Mann (Marina Mechanical), Lori Cline (Vital Mechancial), Christina Denogean (Pacific Rim Mechanical), and Bart Gedeon (ISS Mechanical) for brainstorming topics and developing an information-packed agenda for this session.