After attending our 2025 Service Management Forum, Maya Taylor with Service Unlimited shared how she implemented her takeaway. Her plan was when she returned after the forum, which included connecting more with her techs and implementing a weekly 15-20 min teams meeting. 

She hosted her first 15 min weekly water cooler talk with her technician. The layout and details she sent her team included: “Hey Team Delta, Remember our “Water Cooler Chat”? We hit pause for a bit, but it's time to run it back! I’m excited to create a space where coordinators and techs can connect, share, and collaborate. Just 15 minutes of real talk: Been on a job that stood out (good or bad)? Bring it up. Got best practices that are working? Share them. Processes going smooth… or not so much? Let’s talk about it.”

She explained how this is meant to be quick, casual, and collaborative chat in which she won’t be doing all the talking. “This is an "US" meeting. BOLO for the Teams invite, it’s coming your way! Let’s make this space ours #Engagement #LetsCollab #SeatAtTheTable #SUIRocks”