“Your customer doesn't care how much you know until they know how much you care.” The client experience starts well before the technician is on site and doesn't end after they leave. Our customer service teams are handling difficult situations while communicating with multiple people on a daily basis.
Join The Unified Group in San Antonio on March 15th-17th for Building a Service Mentality: Discovering the Keys to Excellent Client Service.
Session Highlights:
- This session will give your team member a better understanding of the operations, what people do in other roles, and the importance of TEAM
- Guest speaker, Teri Yanovich will use her Disney background to help us create the "Wow" experience- turning client "transactions" into client connections
- We’ll talk real life scenarios and breakdown the most difficult interactions with both external and internal customers
- The financial impact of the service coordinator- How to handle stress