Earlier this year Unified Group members heard from guest speaker extraordinaire Steve Thomas' session about how to develop and inspire future teams, leadership, and creating culture. Attendees also talked about how to lead change, financials, and millennials. After the session each member wrote down a goal/takeaway. Earlier this year we had the opportunity to follow up. Check out these four success stories!

Lori Cline (Vital Mechanical Service): Not only did we get our core values in front of every member of Vital Mechanical Service we also developed a new mission statement and vision or promise to our customers and employees. We are building our company around it. It has had a profound effect on how we do business and treat others on a day-to-day basis. 

Grant Takahashi (Oahu Air Conditioning): We formed a Tech Tool committee and meet weekly and we have implemented Tech Tool at our shop and we are on our third set of techs and so far everything has been going pretty smooth with some minor glitches along the way. We are planning on training our fourth set of techs next week and will schedule our outer island branches soon after that. We appreciate all of Unified Group's support in all of this, especially Air Comfort and Cox Engineering in helping us achieve our goals. Without the support we would not be where we are today. Thank you to all of The Unified Group members ! You folks are the best! 

Rob Lehman (Maxair Mechanical): I met my goal of having 1-on-1 meetings with other Timberline users by meeting with Air Comfort on April 15th. We also started transitioning some of our technicians to smart phones and are being mindful of millennials with job postings. 

Kim O'Connor (Air Comfort): Hired a new dispatcher who is FANTASTIC!.  We made some personnel changes in the service department and the atmosphere improved 100% immediately. Other departments have mentioned the change and how positive it has been. I created a long term service schedule for labor forecasting and scheduling which seems to be working quite well.  We looked at how we approach things daily and re-communicated some expectations to our service technicians in a positive way to try and make them feel they are part of the improvement process and get them to realize the changes we have made over the last couple of years have provided a positive change for all of us. Dispatch is no longer divided into "your technicians and my technicians." Our two dispatchers work very well together to coordinate our customers' needs.