The Unified Group's 2016 Customer Service Forum was held in Oak Brook, IL March 6-8, 2016.  The session kicked off with Steve Thomas speaking about what drives you to give your clients top-shelf response and service. We learned ways to build a higher level of communication with internal and external clients while navigating through the complexities of different situations and people by using the colors test. 

There were large group and roundtable discussions on the following topics: Stop/Start/Continue from the homework, what is your process when a new client calls for the first time, how to prioritize and dispatch calls more efficiently, technology and mobile devices, and stress relief where we ended with a white elephant game using stress relief gifts. 

There were 17 attendees representing 10 member companies; below are some of their comments:

• We don't always stop and think about other personality types around us and how to deal with them.  This was an excellent course on how to change me and gave me many ideas to work on.
• I enjoyed collaborating with other coordinators in regards to our day to day.
• This was my first "Unified" forum.  I appreciate how genuine everyone was.  It was encouraging coming into what felt like a team environment.

Special thanks to Mary McGrath -  Dillett Mechanial, Christina Denogean -  Pacific Rim Mechanical, Theresa Paros -  Guardian Environmental, Sam De Angelis - Colorado Climate Maintenace, and Randy Stone and Audrey Hudson - Nashville Machine for helping to plan the session!